Job Description

Driver Services Administrator

zTrip | America's Largest Taxi Transportation Company

Join the Team That Keeps America Moving

At zTrip , we are proud to be the largest taxi transportation company in the United States, providing safe, reliable, and innovative transportation solutions across the country. We are seeking a detail-oriented, organized, and people-focused Driver Services Administrator to support our growing network of professional drivers.

This role is ideal for someone who enjoys working with people, managing administrative processes, and serving as a key resource for driver support and operational success.

Position Summary

The Driver Services Administrator serves as a primary point of contact for drivers, ensuring they receive the support, information, and resources needed to be successful. This position plays a critical role in driver onboarding, compliance management, communication, scheduling support, and day-to-day administrative operations.

Key Responsibilities of a Driver Services Admin:

• Serve as a primary point of contact for drivers regarding day-to-day questions, concerns, and operational needs.
• Assist with driver onboarding, orientation, and new-hire paperwork.
• Maintain accurate and up-to-date driver files, records, certifications, licenses, and required documentation.
• Monitor driver documentation and notify management of upcoming expirations or compliance issues.
• Assist with driver scheduling, assignments, availability, and coverage as needed.
• Communicate operational updates, policy changes, service information, and other important announcements to drivers.
• Assist drivers with questions regarding vehicles, equipment, technology, dispatch systems, and company procedures.
• Coordinate with the Maintenance team regarding vehicle issues, preventative maintenance, inspections, and vehicle availability.
• Assist management with driver performance documentation and follow-up when necessary.
• Support recruiting efforts by assisting with the processing of prospective drivers.
• Help coordinate driver meetings, training sessions, informational events, and company functions.
• Assist with audits, compliance reviews, reporting, and administrative projects.
• Perform other duties and responsibilities as assigned by management.

Qualifications of a Driver Services Admin:

• High school diploma or equivalent required; associate's degree preferred.
• Previous experience in administration, operations, customer service, transportation, HR, or a related field preferred.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy in recordkeeping and documentation.
• Proficiency with Microsoft Office applications and computer-based management systems.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Strong problem-solving skills and a customer-service mindset.
• Bilingual candidates are encouraged to apply.

What We Offer as a Driver Services Admin:

• Competitive compensation
• Comprehensive benefits package
• Career advancement opportunities
• Supportive and collaborative work environment
• Stable employment with an industry leader
• Opportunity to make a direct impact on driver success and operational excellence

Why zTrip?

As the nation's leading taxi transportation company, zTrip is dedicated to providing exceptional transportation services while creating opportunities for our employees and drivers to succeed. When you join zTrip, you become part of a team committed to safety, service, innovation, and community impact.

Apply today and help support the drivers who keep America moving.

zTrip is an Equal Opportunity Employer and welcomes applications from all qualified individuals.

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