Job Description

Now Hiring: Routing Specialist

Keep Transportation Moving with zTrip

zTrip, the nation's largest taxi transportation company, is seeking a dependable and detail-oriented Routing Specialist to join our San Antonio operations team. In this critical role, you'll help coordinate daily transportation services, optimize routing efficiency, support drivers in real time, and ensure passengers receive safe, reliable, and timely transportation.

If you thrive in a fast-paced environment, enjoy problem-solving, and have a passion for logistics and customer service, we want to hear from you.

Benefits of Joining zTrip

• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Competitive Pay
• Career Advancement Opportunities
• Stable Employment in an Essential Industry
• Supportive and Team-Oriented Workplace
• Opportunities for Professional Development

Schedule

Friday: 6:00 PM – 4:00 AM Saturday: 2:00 PM – 12:00 AM Sunday: 2:00 PM – 12:00 AM

What You'll Do as a Routing Specialist:

Route Management & Dispatch Coordination

• Coordinate and assign trips to drivers to maximize efficiency and service coverage.
• Monitor routes and transportation activity in real time.
• Adjust schedules and routing plans based on traffic, service demands, weather conditions, and operational needs.
• Communicate route changes, service updates, and important information to drivers promptly.
• Ensure trips are assigned accurately and completed according to service standards.
• Monitor vehicle availability and driver coverage to meet customer demand.

Driver Support & Communication

• Serve as a primary point of contact for drivers throughout their shifts.
• Provide guidance regarding routes, schedules, service expectations, and operational procedures.
• Assist drivers in resolving service challenges and transportation issues.
• Support compliance with company policies, safety standards, and customer service expectations.
• Foster positive working relationships with drivers to promote operational success.

Customer Service Excellence

• Respond professionally to customer inquiries, concerns, and service requests.
• Communicate service updates and trip information clearly and effectively.
• Resolve customer issues quickly while maintaining a positive customer experience.
• Coordinate with drivers and operations staff to ensure customer needs are met.

Operational Support & Performance

• Monitor daily service performance and identify opportunities for operational improvement.
• Track service metrics, trip completion rates, and on-time performance.
• Report service disruptions, delays, and operational concerns to management.
• Collaborate with dispatch, operations, and leadership teams to improve efficiency and service quality.
• Help maintain a high level of reliability, productivity, and customer satisfaction.

Qualifications of a Routing Specialist:

Preferred Experience & Skills

• Previous experience in routing, dispatch, transportation, logistics, customer service, call center operations, or fleet management.
• Strong computer proficiency and ability to learn new software systems quickly.
• Experience using Microsoft Outlook, Excel, and Word.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working with multiple monitors and software platforms simultaneously.
• Strong problem-solving and decision-making skills.
• Ability to remain calm, professional, and effective under pressure.

What Makes You Successful in This Role:

• Excellent attention to detail.
• Strong sense of urgency and accountability.
• Ability to think critically and make real-time decisions.
• Customer-focused mindset.
• Effective communication and relationship-building skills.
• Strong time-management and prioritization abilities.
• Positive attitude and team-oriented approach.

Why Join zTrip?

At zTrip, every trip matters. As a Routing Specialist , you'll play an essential role in ensuring efficient operations, supporting drivers, and helping thousands of passengers reach their destinations safely and on time. Your work will directly impact customer satisfaction, operational performance, and the continued growth of one of the nation's leading transportation providers.

Apply Today

Ready to put your coordination, communication, and problem-solving skills to work? Apply today to become a Routing Specialist with zTrip and help keep our transportation network running smoothly every day.

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